Frequently Asked Questions
Everything you need to know about our fresh, locally-sourced provisions.
How do you ensure the freshness of your products during shipping?
All perishable items are packed in insulated liners with dry ice or non-toxic gel packs to maintain optimal temperature throughout the delivery process.
Where does Old Salt Co-op source its ingredients?
We partner exclusively with independent farmers and sustainable fisheries who prioritize regenerative practices and ethical harvesting.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our food products arrive fresh and within safety standards.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Can I modify or cancel my subscription box?
Yes, you can manage your subscription frequency, swap products, or cancel your membership at any time through your account dashboard.
Are your products organic?
While not all our partner farms are certified organic, we prioritize 'beyond organic' standards, focusing on soil health and zero synthetic pesticide use.