Returns & Exchanges
At Old Salt Co-op, we stand behind the quality of our artisanal provisions; if your order arrives damaged or incorrect, please reach out to us within 14 days for a replacement or store credit. Due to the perishable nature of our food products, we cannot accept returns on items that have been opened or are past their expiration date.
Document the Issue
Take clear photos of the product and its packaging, especially if there is visible damage or if the wrong item was received.
Contact Our Team
Email support@oldsaltcoop.com with your order number and the photos attached to initiate a claim for review.
Verification Process
Our quality assurance team will review your request within 48 hours to confirm eligibility for a refund or replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing